Vela.

Run your business smarter.

The multilingual front office that answers, understands, books, dispatches, and follows up — 24/7.

Talk to Vela Watch the film ›
VELA ACTIVE
Incoming service call
01:42
My AC is running, but the house keeps getting warmer.
VELAIs the system blowing warm air, or no air at all?
Warm air. It’s already 82 degrees inside.
VELAI have an urgent opening today at 3:30 PM.
CALL INTELLIGENCE
ServiceAC not cooling
PriorityUrgent
WindowToday, 3:30 PM
✓ Appointment booked
Confirmation sent

01 / The front office

A receptionist takes calls.
Vela runs the office.

The call is only the beginning. Vela understands the customer, moves the job forward, and keeps your team in the loop.

01Answer every callProfessional, 24/7 coverage.
02Qualify the customerThe need, location, urgency, and job details.
03Dispatch the right techMatched by availability, location, service, and skill.
04Escalate emergenciesYour safety procedure and call tree, followed instantly.
05Follow upMissed calls, confirmations, and appointment changes handled.

02 / Dispatch Pro

Right tech.
Right now.

Vela matches each job by availability, location, service, skill, and schedule — then sends your team the context.

03 / Emergencies

Urgency.
Understood instantly.

When a caller says “I smell gas,” Vela recognizes the risk and follows the emergency procedure you configured.

Product film

Hear the call.
See the work.

From the first ring to the right technician on the road.

AI-generated concept visuals; voiceover produced by the founder.

See Vela at work · More videos on Instagram

Pricing

Choose your
coverage.

After hours, every hour, or full dispatch — with a clear path from first call to completed job.

After-Hours
$399per month · $0 setup
Never lose the job after closing.After-hours answering, appointment booking, emergency handling, transfers, and missed-call recovery.
Full Front Office
$699per month · $150 setup
Your phones, fully covered.24/7 service plus customer qualification, rescheduling, cancellations, CRM, and calendar integration.
Dispatch Pro
$1,199per month · $1,000 setup
From call to the right technician.Everything in Full Front Office, plus AI dispatch across technicians and locations.

Your HVAC front office

Your office.
Always running.

Built for HVAC. Ready for plumbing, electrical, roofing, garage doors, and other service businesses.

We reply within one business day.

Call+1 571-523-9063
Emailgetvela2025@gmail.com
Based inVirginia, Maryland & DC
Trusted by innovative companies
Call Get a demo
Integrations

Fits the way you work.

Vela connects the call to the systems and people that keep your front office moving. Availability for your specific tools is confirmed during setup.

Scheduling

Book and change appointments around your real availability.

CRM

Keep customer and job details moving into your workflow.

Call routing

Transfer callers according to your rules and coverage.

Team notifications

Send the right context to the right person.

Check my systems
Dispatch Pro

Your dispatcher gets a very smart sidekick.

Booking the job is only half the work. Vela helps put the right technician on it.

Availability

Who can take the job now?

Location

Who is closest to the customer?

Service

Who handles this kind of call?

Skills

Who has the right capability?

Schedule

What assignment keeps the day moving?

Scale

Multiple technicians and locations, coordinated by your rules.

Your team gets the job

Vela creates the job, sends the call context, assigns the technician, and follows the workflow. The result: the right tech, the right job, the right time.

See Dispatch Pro
Emergency Handling

No panic. The right workflow.

Vela recognizes urgent situations while the caller is still on the line and follows the emergency path you set.

  1. Give your configured safety instruction.
  2. Follow your emergency call tree and transfer rules.
  3. Document the call and notify the right person.

Human when it matters

Vela transfers according to your rules. It does not replace 911, utility emergency lines, or other emergency services.

Configure your workflow
After-Hours · $399/month

Never lose the job after closing.

After-Hours keeps your front office working whenever your team is off the clock. It is $399 per month with no setup fee.

What you get

After-hours answering

Every call is answered professionally when your office is closed.

Appointment booking

Vela books available appointments instead of leaving callers with voicemail.

Emergency handling

Urgent calls follow your configured safety instructions, call tree, and transfer rules.

Missed-call recovery

Vela follows up on missed calls so opportunities do not disappear overnight.

How it works

Vela answers during your closed hours, understands what the customer needs, books the job when appropriate, transfers calls according to your rules, and leaves your team the call details and confirmation.

Ask about After-Hours
Full Front Office · $699/month

Your phones, fully covered.

Full Front Office gives you complete 24/7 call coverage for $699 per month, plus a one-time $150 setup fee.

What you get

Everything in After-Hours

Answering, booking, emergency handling, transfers, and missed-call recovery are included.

24/7 coverage

Vela handles calls during the day, after hours, weekends, and holidays.

Customer qualification

Vela captures the need, location, urgency, and job details before the next step.

Appointment changes

Customers can book, reschedule, or cancel without waiting for your staff.

CRM and calendar connection

Customer and appointment details move into the tools your team already uses; compatibility is confirmed during setup.

Team-ready context

Your team receives the caller, need, location, urgency, and confirmation details.

How it works

Vela answers every call, understands the request, qualifies the customer, handles the appointment, follows your emergency and transfer rules, and keeps your systems and team updated.

Ask about Full Front Office
Dispatch Pro · $1,199/month

From call to the right technician.

Dispatch Pro includes the complete Full Front Office service, then adds AI dispatch across technicians and locations. It is $1,199 per month with a one-time $1,000 setup fee.

What you get

Everything in Full Front Office

24/7 answering, qualification, booking, appointment changes, emergencies, transfers, follow-up, CRM, and calendar integration.

AI dispatch

Vela moves beyond booking and assigns the job using your dispatch rules.

Right technician matching

Each job is matched by availability, location, service, skill, and schedule.

Multiple teams and locations

Coordinate work across multiple technicians and service locations.

Complete job context

The assigned technician receives the caller, need, location, urgency, appointment, and confirmation details.

Configured around you

Your services, area, hours, schedules, skills, emergency procedures, and transfer rules guide every decision.

How it works

Vela answers and qualifies the call, books the appointment, finds the best technician for the job, creates the assignment, sends the context, and follows your workflow from first ring to dispatch.

Ask about Dispatch Pro
Plan comparison

Compare plans.

Start with after-hours coverage, staff the full front office, or add AI dispatch.

Feature
After-Hours
Full Front Office
Dispatch Pro
Monthly price
$399
$699
$1,199
One-time setup
$0
$150
$1,000
Call coverage
After hours
24/7
24/7
Appointment booking
Included
Included
Included
Emergency handling & transfers
Included
Included
Included
Missed-call recovery
Included
Included
Included
Rescheduling & cancellations
—
Included
Included
Customer qualification
—
Included
Included
CRM / calendar integration
—
Included
Included
AI Dispatcher
—
—
Included
Technician & location matching
—
—
Included
Multiple technicians & locations
—
—
Included
Book a demo
Talk to Vela

Hear what your customers hear.

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Call +1 571-523-9063
Frequently asked questions

Good questions. Clear answers.

Is Vela just an AI receptionist?

No. Vela qualifies callers, dispatches jobs, escalates emergencies, recovers missed calls, and follows up. The phone is where the work starts.

What if a caller needs a human?

Vela transfers the call according to your rules.

How does Vela handle emergencies?

Vela recognizes urgency and follows your emergency procedures and escalation path. It does not replace 911, utility emergency lines, or other emergency services.

Will Vela work with my tools?

Vela connects with scheduling, CRM, call routing, and team notifications. We confirm availability for your systems during setup.

How is Vela configured?

Around your services, area, hours, scheduling rules, emergency procedures, and transfer rules.

What is the difference between plans?

After-Hours covers closed hours. Full Front Office adds 24/7 coverage, qualification, and advanced call handling. Dispatch Pro adds technician matching and dispatch.

Can Vela change appointments?

Every plan books appointments. Full Front Office and Dispatch Pro also reschedule and cancel them.

Can Vela cover only after hours?

Yes. The After-Hours plan answers, books, handles emergencies, recovers missed calls, and leaves call summaries for your team.

What does my team get after a call?

Caller, need, location, urgency, and confirmation details. On Dispatch Pro, the job is already assigned to the right technician.

Can it handle multiple locations?

Yes. Dispatch Pro matches jobs across multiple technicians and locations by availability, location, service, and skill.

Which trades is Vela built for?

HVAC first — plus plumbing, electrical, roofing, garage doors, and other home services.